Frequently Asked Questions

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WHAT HAPPENS IF SOMEONE UNDER 18 WINS A LARGE PRIZE?

People under age 18 can’t purchase Lottery tickets. If an adult-purchased winning ticket is claimed in the name of a person under 18, the director may direct payment of the prize to the minor.

HOW DO CUSTOMERS COLLECT THEIR WINNINGS?

All Lottery Sales Agents may pay prizes up to and including $600. Prizes over $600 and up to $49,999 can be claimed at any Lottery regional office.

CAN CLAIMS BE MADE OUT IN MORE THAN ONE NAME?

No, claims can be made out in one name only and prize checks are issued to the claimant.

Why My Withdraws Are Sometimes Long Processed?

All Queues Withdraw Processed By Confirmation Time. At Busy Time or New Bank Only Online Back, Withdraw Queue Can Become So Much That Requires Longer Process Time.